Shipping Policy – Purrbobbin Co.

Effective Date: September 6, 2026

This Shipping Policy explains how physical orders placed through www.purrbobbin.com are prepared, shipped, tracked, and delivered.

Purrbobbin Co. is an independent creative business specializing in handmade cat toys and accessories featuring original artwork and designs created by the artists behind the business.

All Purrbobbin Co. orders are prepared, packed, and shipped directly by us from Mangum, Oklahoma.

Please read this policy carefully before placing an order, particularly the sections regarding processing times, shipping addresses, carrier responsibility, tracking, and packages marked as delivered.

Nothing in this policy limits rights or remedies that cannot legally be waived under applicable law.

Where Orders Ship From

Purrbobbin Co. ships orders directly from:

Mangum, Oklahoma, United States

We do not currently use third-party production or fulfillment centers to manufacture or ship customer orders.

Your products are handmade, prepared, inspected, packed, and shipped by Purrbobbin Co.

Shipping Destinations

Purrbobbin Co. may limit the destinations to which orders can be shipped.

Available shipping destinations will generally be reflected during checkout.

If an order is placed using a destination that we do not currently support, we reserve the right to cancel the order and issue an appropriate refund.

The ability to access www.purrbobbin.com from a particular location does not necessarily mean that we offer shipping to that location.

Shipping Charges

Any shipping charges applicable to an order will be displayed during checkout before the order is completed.

Shipping costs may depend on factors such as:

Destination
Package size
Package weight
Shipping method
Carrier rates
Number of products ordered
Other shipping-related factors

Shipping rates may change over time as carrier rates and business practices change.

If Purrbobbin Co. offers free shipping, promotional shipping, or another special shipping rate, the applicable terms will be identified on the Site or during checkout.

Unless otherwise stated, promotional or free original shipping does not include:

Return shipping
Reshipping caused by an incorrect or incomplete customer-provided address
Additional shipping caused by customer error
Other shipping expenses identified as the customer's responsibility under this policy or our Refunds & Returns Policy

Handmade Order Processing

Purrbobbin Co. products are handmade.

Depending on the product and current inventory, an order may require time for:

Reviewing order selections
Selecting fabric
Cutting fabric
Sewing
Stuffing
Adding catnip when selected
Adding crinkle material when selected
Adding bells when selected
Finishing seams
Inspecting the completed product
Preparing product packaging
Packing the shipment
Printing the shipping label
Preparing the package for carrier pickup or drop-off

This preparation period is referred to as processing time.

Processing time occurs before the package enters the shipping carrier's possession.

Processing Times Are Estimates

Any processing timeframe displayed on www.purrbobbin.com, a product listing, checkout page, order confirmation, or other Purrbobbin Co. communication is an estimate unless expressly stated otherwise.

Processing may occasionally take longer because of:

High order volume
Seasonal demand
Holiday demand
Material or fabric availability
Supply delays
Equipment problems
Quality-control concerns
Illness or unexpected personal circumstances
Severe weather
Power outages
Postal or carrier disruptions
Other circumstances outside our reasonable control

Because our products are handmade, we would rather take reasonable additional time to complete and inspect a product than knowingly ship an item that does not meet our standards.

Processing Time and Shipping Time Are Different

Processing time and shipping time are not the same thing.

Processing time is the time needed for us to prepare, make, inspect, package, and hand the order to the shipping carrier.

Shipping time begins after the carrier accepts the package.

For example, an estimated carrier transit time does not include the time required for us to make or prepare the product before shipment.

Customers should consider both processing time and carrier transit time when ordering for a particular date.

Estimated Delivery Dates

Any estimated delivery date provided by Purrbobbin Co., the Site, checkout software, a shipping carrier, or another shipping-related system is an estimate unless expressly guaranteed in writing.

Estimated delivery dates are not guaranteed arrival dates.

Purrbobbin Co. cannot guarantee that an order will arrive by a particular:

Birthday
Holiday
Christmas celebration
Event
Vacation
Anniversary
Market
Gift-giving date
Other deadline

Please place time-sensitive orders early enough to allow for both handmade processing and carrier transit.

Holiday Orders

Holiday periods can create increased demand for both handmade production and shipping carriers.

If you are purchasing a Purrbobbin Co. product for Christmas or another holiday, we strongly recommend ordering as early as reasonably possible.

During high-volume periods:

Processing may take longer.
Carrier transit may take longer.
Tracking scans may be delayed.
Weather may affect transportation.
Delivery estimates may change.

We cannot guarantee delivery by Christmas or another holiday unless we expressly state that a specific order has a guaranteed delivery commitment.

Order Preparation and Quality Checks

Before shipment, Purrbobbin Co. may inspect handmade products for issues such as:

Open seams
Loose stitching
Exposed stuffing
Exposed internal components
Construction problems
Obvious fabric defects
Incorrect product options
Other visible concerns

If we identify a problem before shipment, we may delay shipment briefly in order to repair or remake the affected product.

A short delay caused by reasonable quality-control work is not considered a shipping carrier delay.

Orders Containing Multiple Products

Whenever reasonably practical, products from the same order may be shipped together.

However, an order may occasionally be divided into more than one package if reasonably necessary because of:

Package size
Product quantity
Weight
Product availability
Safety or packaging considerations
Other shipping requirements

If an order is divided into multiple shipments, the packages may:

Leave Mangum, Oklahoma at different times
Have separate tracking numbers
Arrive on different days

Receiving one package does not necessarily mean another package from the same order is missing.

Shipping Carriers

Purrbobbin Co. may use established shipping carriers or shipping services to deliver orders.

Depending on the shipment, this may include carriers such as:

United States Postal Service (USPS)
UPS
FedEx
Other established carriers or delivery services

The carrier used for a particular shipment may depend on:

Package size
Package weight
Destination
Cost
Service availability
Delivery timeframe
Other shipping considerations

We may change carriers or shipping services as reasonably necessary.

Tracking Information

When tracking is available, customers may receive tracking information after an order has been prepared for shipment.

Tracking may be provided through:

A shipping confirmation email
Your Purrbobbin Co. customer account, when available
The applicable shipping carrier's tracking system
Another order-related notification

Please allow time for tracking information to begin updating after a shipping label is created.

A Shipping Label Does Not Always Mean the Package Is Moving Yet

There may be a period between creation of a shipping label and the carrier's first physical scan.

During this time, tracking may show a status such as:

Label Created
Pre-Shipment
Shipment Information Received
Awaiting Item
Carrier Awaiting Package
Another similar status

A shipping label may be printed while the package is being finalized, awaiting carrier pickup, or awaiting delivery to the carrier.

This does not necessarily mean that anything is wrong with your order.

Tracking information generally becomes more detailed after the carrier physically accepts and scans the package.

When an Order Is Considered Shipped

For purposes of this policy, an order is generally considered shipped once it has been transferred to or accepted by the applicable shipping carrier.

Once that transfer occurs, Purrbobbin Co. no longer has physical possession or control of the package.

Once Your Package Leaves Purrbobbin Co.

Please read this section carefully.

Once your completed order leaves Purrbobbin Co. and is accepted by the shipping carrier, we no longer have physical possession or control of your package.

The shipping carrier is responsible for physically transporting the package from that point forward.

Purrbobbin Co. does not own or operate USPS, UPS, FedEx, or other independent carriers.

We do not control their:

Trucks
Aircraft
Employees
Sorting facilities
Delivery routes
Schedules
Scanning equipment
Transportation systems
Delivery decisions

Once your package is in the carrier's possession, Purrbobbin Co. cannot control:

Where the package travels
Which sorting facility handles it
How quickly it moves between facilities
When tracking scans occur
Whether a tracking scan is missed
Whether tracking information is delayed
The route used by the carrier
Carrier staffing
Transportation delays
Weather-related delays
Delivery schedules
Delivery attempts
Where a delivery driver places a package
Carrier routing mistakes
Carrier misdelivery
Other events occurring within the carrier's transportation network

We can make your product, package it, address it using the information supplied with your order, provide it to the carrier, and provide tracking when available.

We cannot control a package after the carrier takes possession of it.

We Do Not Have Secret Tracking Information

This is especially important when a package is delayed.

Purrbobbin Co. generally sees the same tracking information that you see.

We do not have:

A private map showing the precise physical location of your package
Access to the inside of postal sorting facilities
A way to see which truck contains a package
Access to unrecorded carrier scans
A more detailed customer tracking page hidden from the public
The ability to determine why a package has not been scanned unless the carrier provides that information

If the carrier's tracking page has not updated, we generally do not have another tracking screen that will tell us exactly where the package is.

Contact the Carrier for In-Transit Package Questions

Once your package is in the shipping carrier's possession, the carrier is generally the appropriate party to contact regarding its physical location or delivery status.

If your package:

Has stopped moving according to tracking
Has missed an expected delivery date
Has unusual tracking information
Appears to be traveling in the wrong direction
Shows an unsuccessful delivery attempt
Has been delayed at a sorting facility
Has not received a recent tracking scan
Is marked delivered but cannot be located

please contact the applicable carrier directly using the tracking number associated with the shipment.

The carrier physically possesses and transports the package and is generally in the best position to investigate what is happening within its network.

Purrbobbin Co. can provide the tracking information associated with your order when available, but we generally cannot provide information that the carrier itself has not provided.

Carrier Delays

Shipping delays can occur.

Possible causes include:

Severe weather
Natural disasters
Holiday shipping volume
Carrier staffing shortages
Transportation interruptions
Sorting facility delays
Equipment failures
Regional disruptions
Incorrect carrier routing
Missed tracking scans
Government actions
Emergencies
Other circumstances outside Purrbobbin Co.'s control

A carrier delay does not necessarily mean that a package has been lost.

Packages sometimes begin moving again after several days without a tracking update.

Purrbobbin Co. cannot guarantee carrier transit times and is not responsible for delays occurring after a package has entered the carrier's possession, except where applicable law requires otherwise.

Severe Weather in Mangum, Oklahoma

Because Purrbobbin Co. ships directly from Mangum, Oklahoma, local conditions may occasionally affect our ability to prepare or hand packages to a carrier.

Potential disruptions may include:

Severe thunderstorms
Tornado warnings
Ice
Snow
Flooding
Extreme weather
Power outages
Road closures
Carrier pickup disruptions
Postal service disruptions
Other local emergencies

If conditions make travel or shipment unsafe or temporarily prevent carrier service, processing or shipment may be delayed.

We will not knowingly place ourselves or others in unsafe conditions solely to meet an estimated shipping date.

Packages Marked “Delivered” but Not Received

If your tracking says “Delivered” and you do not see your package, please allow a reasonable amount of time before assuming it is permanently missing.

Shipping carriers occasionally mark packages as delivered before the recipient physically locates them.

A package may:

Appear later the same day
Arrive shortly after the delivery scan
Be placed in an unexpected location
Be accepted by another household member
Be placed in a parcel locker
Be delivered to a nearby location by mistake

If your package is marked delivered but you cannot locate it, please:

Check your mailbox.
Check your front porch and other entrances.
Check side and back doors.
Check your garage, carport, gate, or other sheltered areas.
Check parcel lockers or designated package locations.
Ask other members of your household.
Check with nearby neighbors when appropriate.
Verify that the shipping address entered on your order was correct.
Allow a reasonable amount of time in case the delivery scan was premature.
Contact the shipping carrier directly using your tracking number if the package still cannot be located.

The carrier may have delivery-related information that is not shown in ordinary public tracking.

Why Purrbobbin Co. Cannot Locate a Delivered Package for You

Once a carrier reports that a package has been delivered, Purrbobbin Co. does not have physical access to the package or delivery location.

We cannot determine whether a carrier:

Left the package at a side door
Put it in a parcel locker
Left it with another household member
Delivered it to a nearby address
Scanned it prematurely
Made another delivery-related error

Those matters generally must be investigated through the carrier responsible for delivery.

Purrbobbin Co. usually receives the same tracking status available to the customer.

Lost Packages

To the fullest extent permitted by applicable law, Purrbobbin Co. is not responsible for packages that become lost after being transferred to the shipping carrier.

If tracking indicates that a package may be lost within the carrier's network, please contact the carrier directly and follow its procedures for investigating a missing shipment.

The carrier is generally responsible for determining what happened to a package while it was within its possession.

A package that is delayed or has not received a recent scan is not necessarily lost.

Stolen Packages

Purrbobbin Co. is not responsible for packages stolen after delivery.

Once a carrier completes delivery, we cannot control what happens to the package at the delivery location.

Customers are responsible for providing a reasonably safe and appropriate location where packages can be delivered.

If you believe a delivered package was stolen, you may wish to contact:

The shipping carrier
Your household or property manager
Neighbors
Local authorities where appropriate
Other relevant parties

A stolen package does not qualify as a damaged or defective product under our replacement policy.

Misdelivered Packages

If you believe the shipping carrier delivered your package to the wrong location even though your order contained the correct shipping address, please contact the carrier directly.

Carrier misdelivery occurs after a package has entered the carrier's possession and generally must be investigated by that carrier.

Purrbobbin Co. cannot determine where a carrier physically placed a package after delivery.

Customer Responsibility for Shipping Information

Customers are responsible for providing a complete, accurate, and deliverable shipping address when placing an order.

Before submitting your order, please verify:

Full name
Street address
Apartment or unit number, when applicable
City
State
ZIP code
Any other information necessary for successful delivery

Purrbobbin Co. is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

Incorrect or Incomplete Addresses

Address errors can cause packages to be:

Delayed
Misdelivered
Returned
Held by a carrier
Otherwise undeliverable

Examples include:

Incorrect street numbers
Incorrect street names
Missing apartment or unit numbers
Incorrect ZIP codes
Incorrect cities or states
Old addresses
Misspelled addresses
Incomplete addresses

If you supplied an incorrect or incomplete address and your order must be shipped again, you are responsible for the applicable reshipping cost.

Address Changes After an Order Is Placed

If you realize that you entered the wrong shipping address, contact legal@purrbobbin.com as quickly as possible.

We will make a reasonable effort to correct the address if the order has not yet shipped.

However, address changes cannot be guaranteed.

If:

The shipping label has already been created
The package has already been handed to the carrier
The carrier has already accepted the shipment

we may no longer be able to change the delivery address.

Customers remain responsible for reviewing their shipping information before completing checkout.

Returned-to-Sender Packages

A carrier may return a package to Purrbobbin Co. when it cannot be successfully delivered.

This may occur because of:

An incorrect address
An incomplete address
A missing apartment or unit number
An undeliverable address
A refused package
Failure to retrieve a package
Delivery restrictions
Other carrier-related problems

If tracking shows that your package is being returned to sender, please contact legal@purrbobbin.com.

Returned-to-Sender Packages Caused by Customer Error

If a package is returned because of incorrect or incomplete shipping information supplied by the customer, refusal of delivery, failure to retrieve the package, or another circumstance for which the customer is responsible, the customer must pay the applicable cost to have the order shipped again.

The original shipping cost, if any, may not be refundable once the carrier has already transported or attempted to deliver the shipment.

Returned-to-Sender Packages Caused by Our Error

If a package is returned because Purrbobbin Co. made an error when preparing the shipping label or shipment, we will correct our mistake without charging the customer an additional standard reshipping fee.

Refused Deliveries

Customers should not refuse delivery as a substitute for following our return procedure.

Refusing a package does not automatically create an approved return or refund.

If you wish to return an eligible product, contact legal@purrbobbin.com within the applicable return period and follow our Refunds & Returns Policy.

Remember that ordinary returns require the product packaging to remain unopened and intact.

Purrbobbin Co. is not responsible for packages lost after a customer refuses delivery or sends an item somewhere other than the return address provided by us.

Damaged Shipping Packages

If the shipping package arrives visibly crushed, torn, wet, punctured, opened, or otherwise damaged, please photograph the package before opening it when reasonably possible.

Helpful photographs may include:

The entire shipping package
The damaged area
Shipping label
Exterior packaging
Interior packaging
Product after opening

These photographs may help us determine whether a product problem resulted from shipment.

Damaged Products

A product that physically arrives damaged is different from a package that is delayed, lost, stolen, or misdelivered.

If your product arrives damaged, defective, or incorrect, contact legal@purrbobbin.com and provide clear photographic evidence.

Depending on the issue, we may request:

A photograph of the entire product
Close-up photographs of the damage or defect
Photographs of the packaging
Photographs showing shipping damage
Photographs of the shipping label
Your order information
Additional photographs or information reasonably necessary to review the claim

Providing photographs does not automatically guarantee approval.

Purrbobbin Co. reviews each claim and determines whether the available evidence demonstrates a legitimate construction, fulfillment, or qualifying shipping-related problem.

Approved Damage Claims Receive Replacements

If Purrbobbin Co. approves a claim involving a damaged, defective, or incorrect physical product, the remedy is generally a replacement, not a monetary refund.

Approved items generally do not need to be mailed back unless we specifically instruct otherwise.

Once the claim has been reviewed and approved, we will prepare and ship the appropriate replacement.

Intentional damage, customer-caused damage, damage caused by pets, normal wear and tear, misuse, improper care, or damage occurring after delivery does not qualify for replacement.

Please review our Refunds & Returns Policy for complete replacement requirements.

Replacement Shipments

Because Purrbobbin Co. products are handmade, an approved replacement may need to be remade before it can be shipped.

Replacement processing and shipping times are estimates and may vary.

Where reasonably possible, we will remake the same product using the same:

Design
Fabric
Options
Catnip selection
Bell selection
Crinkle selection

If the exact fabric or material is no longer available, we will determine an appropriate resolution consistent with applicable law.

Pet Damage Is Not Shipping Damage

Damage caused after delivery by a cat or other animal is not shipping damage.

Examples include:

Bite marks
Claw marks
Torn fabric
Pulled thread
Opened seams caused during play
Chewed areas
Fraying caused by pet use
Exposed stuffing caused by play
Exposed bells or crinkle material caused by play

These concerns are governed by our Product Safety & Use Disclaimer and Refunds & Returns Policy, not by carrier-damage provisions.

Order Cancellations

Because Purrbobbin Co. products are handmade, work may begin soon after an order is placed.

Cancellation requests therefore cannot be guaranteed.

If you need to request a cancellation, contact legal@purrbobbin.com as soon as possible.

If we have not begun cutting, sewing, assembling, preparing, or otherwise working on the order, we may be able to cancel it.

Once work has begun, cancellation may no longer be possible.

Shipping Problems Are Not Product Defects

Carrier delays, missed tracking scans, lost packages, stolen packages, premature delivery scans, and carrier misdelivery are shipping or carrier issues.

They are not product-construction defects.

Our replacement policy for damaged, defective, or incorrect products does not automatically apply to carrier-related tracking or delivery problems.

Delivery Instructions

Customers are responsible for providing delivery information that is accurate and sufficient for the carrier to complete delivery.

Purrbobbin Co. cannot guarantee that a carrier will follow customer-requested placement instructions, delivery notes, gate instructions, or other special instructions unless the applicable carrier agrees to do so.

Once the carrier possesses the shipment, decisions regarding final delivery placement are generally controlled by the carrier.

Apartment Buildings, Parcel Lockers, and Shared Delivery Locations

Customers who receive mail or packages through:

Apartment offices
Front desks
Mailrooms
Parcel lockers
Shared mailboxes
Community package rooms
Other managed delivery locations

are responsible for understanding the procedures used by their property or delivery location.

If tracking shows that a package was delivered to a building, parcel locker, office, or other shared location, please check with the applicable property representative before assuming that the package is missing.

Shipping to P.O. Boxes

Whether a particular shipping method can deliver to a P.O. Box depends on the carrier and service selected.

If a shipping method does not support the address provided, we may contact you for an alternative address or cancel the shipment if an appropriate solution cannot be arranged.

Shipping Information Provided by the Customer

Purrbobbin Co. ships to the address submitted with the order unless a correction is successfully made before shipment.

We are not responsible for deciding that an address “looks wrong” if it is otherwise accepted by the checkout or shipping system.

Customers should carefully review their own information before submitting an order.

When to Contact Purrbobbin Co.

Please contact Purrbobbin Co. when:

You believe we have the wrong address and the package has not shipped.
Your product arrived physically damaged.
Your product appears to have a construction defect.
You received an incorrect product.
You received incorrect product options.
Tracking shows that a package is being returned to sender.
You did not receive tracking information and reasonably believe your order should already have shipped.
Your shipping package arrived visibly damaged.
You have another order-related issue that is within our ability to address.

Email us at legal@purrbobbin.com and include your order information and a clear description of the issue.

When to Contact the Shipping Carrier

Please contact the shipping carrier when:

Your package is already in transit and tracking has stopped updating.
The carrier has delayed your shipment.
Tracking shows an unusual route.
The carrier attempted delivery unsuccessfully.
Your package is marked delivered but cannot be located.
You believe the carrier delivered the package to the wrong location.
You believe a package has been lost within the carrier's network.
You need information about the physical location of a package already in the carrier's possession.

Use the tracking number associated with your shipment when contacting the carrier.

Once the carrier possesses your package, it generally has access to transportation and delivery information that Purrbobbin Co. does not.

Relationship to Our Refunds & Returns Policy

This Shipping Policy addresses:

Handmade processing
Shipment
Tracking
Delivery
Carrier responsibility
Shipping addresses
Returned-to-sender packages
Shipping damage
Related shipping matters

Our Refunds & Returns Policy contains additional information regarding:

14-day physical product return requests
Unopened-product requirements
Customer-paid return shipping
Return condition requirements
Refund approval
No exchanges
Damaged or defective products
Photographic evidence requirements
Replacement-only remedies for approved damage or defect claims

Both policies apply where relevant to an order.

Relationship to Our Product Safety & Use Disclaimer

Our Shipping Policy governs transportation and delivery.

Our Product Safety & Use Disclaimer governs safe use of Purrbobbin Co. pet products after delivery.

Customers should inspect products when received and before allowing a pet to use them.

If a product appears damaged during shipping, has an open seam, exposes stuffing or internal components, or otherwise appears unsafe, do not give the product to a pet.

Changes to This Shipping Policy

We may revise this Shipping Policy as our:

Products
Processing practices
Shipping carriers
Shipping rates
Packaging methods
Shipping destinations
Website
Business operations
Legal requirements

change.

When the policy is updated, the revised version may be posted on www.purrbobbin.com with an updated effective or revision date.

Contact Information

For questions regarding this Shipping Policy or a Purrbobbin Co. order, please contact:

Purrbobbin Co.
Email: legal@purrbobbin.com
Website: www.purrbobbin.com

Business and Shipping Information

Purrbobbin Co. is an independent creative business specializing in handmade cat toys and accessories featuring original artwork and designs created by the artists behind the business.

Purrbobbin Co. products are handmade, prepared, packed, and shipped directly by us from Mangum, Oklahoma.

This Shipping Policy applies to physical products purchased through www.purrbobbin.com unless a particular product expressly provides additional shipping terms.