Privacy Policy – Purrbobbin Co.

Effective Date: September 6, 2026

Purrbobbin Co. (“Purrbobbin,” “we,” “our,” or “us”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how information may be collected, used, stored, and shared when you visit www.purrbobbin.com (the “Site”), create an account, place an order, purchase a product, contact us, or otherwise interact with Purrbobbin Co.

By accessing or using the Site, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The information we collect depends on how you interact with Purrbobbin Co. We may collect information that you provide directly to us as well as certain information collected automatically when you use the Site.

Personal Information You Provide

When you place an order, contact us, create an account, or otherwise interact with the Site, we may collect information such as:

  • Your name

  • Email address

  • Billing address

  • Shipping address

  • Telephone number, when necessary for order fulfillment or delivery

  • Information you provide when contacting customer support

  • Information associated with your customer account, if you create one

  • Product selections, options, or customization choices associated with your order

  • Other information you voluntarily provide to us

Order and Transaction Information

When you make a purchase, we may collect and maintain information related to your transaction, including:

  • Products purchased

  • Product options or selections

  • Order number and order history

  • Purchase date

  • Order total

  • Billing and shipping information

  • Order status

  • Shipping and tracking information

  • Refund, return, replacement, or customer service information associated with an order

This information allows us to process purchases, prepare and fulfill orders, provide customer service, maintain business records, and address questions or problems related to an order.

Payment Information

Payments made through Purrbobbin Co. are processed using third-party payment processors.

When you enter payment information during checkout, your payment details are transmitted to and processed by the applicable payment provider. Purrbobbin Co. does not directly store your complete credit or debit card number.

Payment processors may collect information necessary to complete your transaction, prevent fraud, verify payment information, and comply with applicable financial and legal requirements.

Your use of a third-party payment service may also be subject to that provider's own privacy policy and terms.

How We Use Your Information

We may use information collected through Purrbobbin Co. to:

  • Process and manage purchases

  • Process payments

  • Prepare and fulfill product orders

  • Arrange shipment and delivery of physical products

  • Provide order confirmations, shipping notices, tracking information, and other transactional communications

  • Respond to customer service inquiries

  • Evaluate return, refund, or replacement requests

  • Investigate reports of damaged, defective, incorrect, or missing products

  • Maintain order and transaction records

  • Detect, investigate, and prevent fraudulent or unauthorized activity

  • Protect Purrbobbin Co., our customers, our artwork, designs, products, and intellectual property

  • Operate, maintain, troubleshoot, and improve the Site

  • Understand how visitors generally use the Site

  • Comply with applicable legal, tax, accounting, and regulatory requirements

  • Enforce our policies, terms, and other agreements

We do not sell or rent your personal information in exchange for money.

Order Fulfillment

Purrbobbin Co. creates and prepares its products for customers and may use third-party service providers as necessary to process, ship, and deliver orders.

Information associated with your order may be used internally to prepare the correct product and selected options and to maintain records concerning your purchase.

Certain information may also be provided to service providers when reasonably necessary to complete or support your order.

Shipping and Delivery Information

When a physical order is shipped, information necessary for delivery may be provided to shipping carriers and logistics providers.

This may include:

  • Your name

  • Shipping address

  • Tracking information

  • Delivery information

  • Other information reasonably necessary to transport and deliver your package

Shipping carriers operate independently and may collect, process, or retain information according to their own privacy policies and legal obligations.

Website and Technical Information

When you visit www.purrbobbin.com, certain technical information may be collected automatically by the Site or by services used to operate and analyze the Site.

Depending on the technologies and services in use, this information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring website

  • Pages viewed

  • Approximate visit duration

  • General interaction with the Site

  • Date and time of visits

  • General geographic information derived from an IP address

  • Cookie or similar technology identifiers

This information may be used for security, fraud prevention, troubleshooting, website functionality, analytics, performance monitoring, and general business purposes.

Cookies and Similar Technologies

www.purrbobbin.com may use cookies and similar technologies to help the Site function properly and understand how visitors interact with it.

Cookies may be used to:

  • Maintain shopping cart functionality

  • Remember preferences

  • Support checkout functionality

  • Maintain account sessions

  • Improve Site performance

  • Understand general website usage

  • Support security and fraud prevention

  • Provide analytics

Some cookies may be necessary for the Site to function correctly.

You may be able to disable or limit cookies through your browser settings. However, disabling certain cookies may prevent portions of the Site, shopping cart, account system, or checkout process from functioning properly.

Where required by applicable law, additional cookie choices or consent mechanisms may be provided through the Site.

Analytics and Website Services

We may use third-party services to help operate, secure, maintain, and understand the performance of www.purrbobbin.com.

These services may process technical or usage information according to their own privacy practices.

Information collected through analytics is generally used to understand matters such as Site traffic, popular pages, general visitor behavior, technical performance, and potential problems with the Site.

How We Share Information

We may share personal information with third parties when reasonably necessary to operate Purrbobbin Co. and provide our products and services.

These parties may include:

  • Payment processors

  • Shipping carriers and logistics providers

  • Website hosting providers

  • Ecommerce and website technology providers

  • Analytics providers

  • Security and fraud-prevention services

  • Email and transactional communication providers

  • Professional advisers or service providers when reasonably necessary

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful legal requests, protect our legal rights, investigate fraud or misuse, protect the safety or security of the Site, or enforce our agreements and policies.

Fraud Prevention and Protection of Purrbobbin Co.

We reserve the right to use information associated with purchases, accounts, communications, transactions, and Site activity to investigate suspected fraud, abuse, unauthorized transactions, chargeback abuse, intellectual property violations, or other misuse of Purrbobbin Co.'s products or services.

Where reasonably necessary, relevant information may be provided to payment processors, financial institutions, service providers, legal advisers, or appropriate authorities.

Data Security

We take reasonable administrative and technical precautions intended to protect personal information under our control.

However, no website, electronic transmission, database, payment system, or method of electronic storage can be guaranteed to be completely secure.

Although we take reasonable steps to safeguard information, we cannot guarantee absolute security.

Customers are also responsible for protecting passwords, account credentials, devices, and other information under their control.

Data Retention

We may retain information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business or legal purposes.

For example, information may be retained to:

  • Maintain transaction and accounting records

  • Provide customer support

  • Document orders, returns, replacements, refunds, and disputes

  • Comply with tax and financial recordkeeping requirements

  • Prevent fraud or abuse

  • Resolve payment disputes or chargebacks

  • Enforce our policies and agreements

  • Protect our intellectual property

  • Comply with applicable legal obligations

Retention periods may vary depending on the type of information and the reason it is being maintained.

Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

  • Request information about personal data we maintain about you

  • Request access to certain personal information

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request additional information regarding how personal information is used or disclosed

  • Exercise other privacy rights provided by applicable law

Not every right applies in every circumstance, and certain information may need to be retained when permitted or required for legal, tax, accounting, fraud-prevention, transaction-recordkeeping, dispute-resolution, or other legitimate purposes.

To submit a privacy request, contact legal@purrbobbin.com.

We may need to verify your identity before completing certain requests.

Children's Privacy

Purrbobbin Co. is not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we become aware that personal information from a child under 13 has been collected in a manner inconsistent with applicable law, we may take reasonable steps to delete it.

Parents or legal guardians who believe a child has provided personal information to Purrbobbin Co. may contact us at legal@purrbobbin.com.

Third-Party Websites and Services

www.purrbobbin.com may contain links to websites, platforms, services, or resources operated by third parties.

Once you leave www.purrbobbin.com or interact directly with a third-party service, that third party's privacy practices may apply.

Purrbobbin Co. does not control and is not responsible for the privacy practices, security, availability, or content of independent third-party websites or services.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

Business Transfers

If Purrbobbin Co. or its associated business assets are reorganized, transferred, sold, merged, or otherwise involved in a business transaction, information maintained in connection with the business may be transferred as part of that transaction where permitted by applicable law.

Any personal information transferred in such circumstances would remain subject to applicable privacy requirements.

United States Operations

Purrbobbin Co. currently operates as a United States-based business.

The Site is operated for a United States-based business and customer base. If you access the Site from outside the United States, you understand that information may be processed or stored in the United States or through service providers used in connection with the Site.

Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes to our business, products, services, website technologies, service providers, or legal obligations.

When we make changes, the updated policy may be posted on www.purrbobbin.com with a revised effective or updated date.

We encourage visitors and customers to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact:

Purrbobbin Co.
Email: legal@purrbobbin.com
Website: www.purrbobbin.com

Business and Brand Information

Purrbobbin Co. is an independent creative business specializing in handmade cat toys and accessories.

Our products feature original artwork and designs created by the artists behind Purrbobbin Co. and may include hand-sewn cat toys, accessories, and other cat-related products and collections introduced over time.

Because Purrbobbin products are handmade, product selections, materials, features, and available options may change as new products and collections are introduced.